The famous Ilala Lodge Hotel in Victoria Falls celebrated three decades of hospitality at a private event hosted with longtime regional tourism partners on Monday evening.
The family-run hotel has hosted 60 regional partners, including travel agents, destination management companies (DMCs) and industry partners who have supported the hotel in its successful history. Guests came from Cape Town, Durban, Johannesburg, Livingstone, Maun, Harare and Victoria Falls to join in the celebrations.
The event took place in the hotel’s luxurious poolside lounge and began with a speech from hotel owner Jim Brown, who thanked industry partners for their support and contribution to the continued success and longevity of the establishment. Brown made particular reference to their loyalty over the past 18 months during Covid-19.
In addition to thanking industry partners, Brown thanked the dedicated staff at the Ilala Lodge hotel. “Our most important cog in the machinery of a successful hotel is its people. Hospitality is about people, but staff and management are by far the most essential ingredient in creating a successful hotel,” Brown said.
He went on to thank two particular staff who have been with the company since 1991. Brown commented, “Peter and Basil have been with us from the start and to them, and others who are approaching this milestone, we owe a great affirmation of gratitude for 30 years of faithfulness. “
Brown attributed the hotel’s accomplishments to staying relevant, adaptable and flexible while applying a mindset of persistence and perseverance as the hotel advances into another chapter and many years of hospitality success.
An evening of networking and reconnecting with other colleagues took place, and guests expressed their enthusiasm at the Ilala Lodge Hotel for giving industry partners the opportunity to reunite after months of separation in due to travel restrictions.